Frequently asked questions
Everything you need to know about your stay at Le 12 Hébert
About the Apartment
Le 12 Hébert comfortably accommodates up to 6 guests in 3 bedrooms.
The apartment has 2 full bathrooms for your comfort.
Fully equipped apartment with kitchen, comfortable living room, high‑speed Wi‑Fi, washer/dryer, linens and towels provided.
Location and Access
The apartment is at 12 rue Hébert in the heart of Old Quebec, a short walk from Château Frontenac.
Old Quebec is accessible by car, train, or bus. We will send detailed arrival instructions.
Parking is not included. Paid options are available nearby.
Check-in and Check-out
Standard check‑in is 4:00 pm and check‑out is 11:00 am.
The apartment has a contactless entry system. You'll receive detailed access instructions before your arrival, allowing you to check in at your convenience.
Activities and Attractions
On site, enjoy a spacious apartment, a cozy living room, and a fully equipped kitchen.
Nearby: museums, exhibitions, heritage buildings, restaurants, and historic walks.
Yes, the apartment is comfortable year‑round. There is no AC, but fans are provided.
Rules and Policies
Please contact us directly to discuss our pet policy.
The apartment is non-smoking indoors. You may smoke outside in designated areas.
Yes, we ask that you respect quiet hours after 10 PM, as La Macaza is a year-round residential village. This helps maintain good relations with neighbors.
Yes, but only in the designated area and according to municipal advisories. The grate must cover the fire at all times, and fires are prohibited during ban periods.
Practical Information
Yes, high‑speed Wi‑Fi is available throughout the apartment.
Yes, the kitchen is fully equipped with essential appliances and utensils.
No, all linens and bath towels are provided.
No, there is no BBQ on site.
The neighborhood
Yes, most Old Quebec attractions are walkable from the apartment.
Museum of Civilization, MNBAQ, and Old Port exhibitions are favorites.
Yes, Old Quebec is busy and safe.